Refund Policy for Lebomemes101 Official Shopify Store
We want you to be completely satisfied with your purchase from Lebomemes101 Official. If you are not satisfied for any reason, we offer a refund policy to ensure your peace of mind.
1. Eligibility for Refunds:
To be eligible for a refund, you must meet the following criteria:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned within [number of days] days from the date of purchase.
- You must provide proof of purchase, such as an order confirmation or receipt.
2. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at [email or contact details] to initiate the refund process.
- Provide the necessary information, including your order number, item details, and reason for the return.
- Our team will guide you on the return shipping process and provide you with the return address.
- Once we receive the returned item and verify its eligibility, we will process your refund.
3. Refund Options:
Depending on the circumstances, we offer the following refund options:
- Refund to the original payment method: If you paid for your order using a credit card, debit card, or PayPal, the refund will be issued to the same payment method.
- Store credit: In some cases, we may offer store credit instead of a refund. Store credit can be used for future purchases on our website.
4. Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service and retaining the shipping receipt for your records.
5. Processing Time:
Once we receive the returned item, please allow [number of days] days for us to process the refund. The exact processing time may vary depending on the payment method and financial institution.
6. Non-Refundable Items:
The following items are non-refundable:
- Gift cards or vouchers
- Digital downloads or virtual products
Please note that this refund policy applies only to purchases made directly from Lebomemes101 Official. If you purchased our products from a third-party retailer, please refer to their refund policy.
If you have any further questions or need assistance with your return or refund, please contact our customer support team. We are here to help you through the process and ensure your satisfaction.